Optimal warehouses, delivery always on time
With Extend IT support, the Chilean mattress manufacturer, with more than 100 years in the market, managed to redesign and optimize its logistics processes, increasing its productivity by 45%.
CIC Company, a Chilean company in the retail segment with more than 100 years in the market, is mainly dedicated to the manufacture and distribution of mattresses and beds and provides what is necessary to offer a complete solution for home decoration. Hand in hand with Extend IT, CIC Company decided to optimize and reorganize its logistics area to increase efficiency with one goal in mind: reach all customers in the shortest time possible and with the highest quality of services.
«When I started in this position, our logistics operation was done purely with paper and pencil, which produced great disorders, since we lost track and traceability of the products and we had inventory differences, service problems, little synchronization and lack of scalability», listed José Tomás Neumann Silva, manager of Logistics and Supply Chain at CIC.
«The reorganization of the logistics area allowed us a remarkable increase in productivity», said José Tomás Neumann Silva, manager of Logistics and Supply Chain of CIC.
After an in-depth analysis of the market proposals, CIC implemented the Oracle Warehouse Management System (WMS) logistics management solution, a process for which they decided to rely on the expertise of Extend IT as a consulting and development partner. We had already had an excellent experience with this company specialized in technological solutions: we needed to go through this strategic change with someone who could inspire us with confidence, said Neumann Silva.
The initiative involved a deep analysis of the processes and the incorporation of a new technology infrastructure to support the solutions that were being implemented. The project lasted exactly nine months and went live without a single day’s delay. Based on the solution provided by Extend IT, CIC has the essential information in a timely manner to optimize its logistics processes and accelerate associated decision-making: from the status of each operation to pending shipments, from prepared loads to the yields of each resource. Today we have a complete traceability of the operation, highlighted Neumann Silva. The mere implementation led us to improve all our processes, which is a benefit per se. The increase in productivity is notorious, added the organization’s Logistics Manager.
The great differentiation that Extend IT proposes is related to the quality of its consultants: rarely have I come across collaborators so intelligent and with so much capacity for work, said Neumann Silva. In a transformational project of this magnitude, the difference between choosing a bad partner and a good one is essential to heading towards failure or success, he indicated.
«Any transformation project, such as the reorganization of our logistics strategy, is an arduous, exhausting experience, so the presence of a partner of the stature of Extend IT, with a proven and outlined work model, is key: they supported us with what the objectives were at each stage and helped us to achieve them», concluded Neumann.
«Any transformation project, such as the reorganization of our logistics strategy, is an arduous, exhausting experience, so the presence of a partner of the stature of Extend IT, with a proven and outlined work model, is key: supported us in terms of what the objectives were at each stage and helped us to achieve them, said José Tomás Neumann, Logistics and Supply Chain manager at CIC.»
